In CTESTM, we Combine Talents from different industries to Enhance your career Search. Our Collaborative Teams are Excellent reSearchers who are Committed Towards Exceptional Services.

CTESTM, the ultimate Consulting firm to place your Trust, Expectations and Support.
Our Client is a leading office automation equipment solution provider for copiers, facsimile machines and data processing systems.
Job No: 187 CIC: Oliver Kau
(Reg. No: R1107246)
Senior Executive, Software Support - CL   EA License No: 07C3481
  Date Posted: 2015-10-20
 
Competencies

Our client is actively searching for a Senior Executive, Software Support to join their team.

This role is a constructive step forward for anyone looking for excitement and challenges at work.

The ideal candidate will need to have the following qualities and experience:

  • Degree, Diploma in computer engineering, computer science or related discipline.
  • More than three years of experiences in networking products or production printing products or as software support specialist preferable in the office equipment industry.
  • Microsoft Certification (MCITP) or its equivalent.
  • Colour application (e.g. Photoshop) and colour management knowledge.

 
 
ResponsibiliTies

The responsibilities of this role encompasses:

1. Providing technical support for the Printing/Solution products

  • Preparation of new product launching

    • Gathering information of the new product

    • Attending technical training by headquarters

    • Preparation for the new product technical training

    • Conducting technical training

    • Supporting show or demonstration of the new products

  • Field support (for Subsidiaries & Distributors)

    • Conducting follow-up training

    • Distribution of technical information

    • Response to question/request from subsidiaries

    • Analyzing reported problem from subsidiaries

    • Analyzing service indicators reported from subsidiaries

    • Advising subsidiaries to resolve the problem

2. Requesting/reporting to headquarters

  • Requesting headquarters to solve the problem reported from the field

  • Reporting technical information which is related to the software connectivity to headquarters for product and support improvement

3. Supporting subsidiaries and distributors

  • Supporting improvement of software support system

  • Supporting improvement of servers training system

4. Internal process and system improvement

  • Reviewing internal process/system and taking action for improvement

  • Technical information Database maintenance on demand

  • Suggesting for the improvement
 
Experience

An exciting career awaits the right candidate! Click "Quick Apply" to register your interest now.

All applicants' CV will be treated with the strictest confidentiality. We regret to inform that only shortlisted candidates will be contacted.
 
Salary
Negotiable
 
QUICK APPLY
 
We will try our best to reply all candidates within 7 working days.